Play memories not downloading mts files

Are the. Can you see them in the import list before the actual import? Records show that the PlayMemories software does support the. Once the files are imported to the computer can you locate the. All these answers should be yes. And if so then PlayMemories would be able to display and play them back.

Hi there Nathan! If the video files are already saved on the computer, register the folders containing them on PlayMemories Home. Registering these folders to PlayMemories Home PMH will allow you to manage the images or videos, as well as sub-folders, contained in them. But not for all so I just pressed reanalize and now it takes 17hrs to do it again.

That must be your issue also. I really wish to have a backup of these analysed file so next time when I need to reistall my system then I don't need to wait for another 17hrs again. Hope it was helpful and you ganna pass this issue.

Have a great Day! PMH isn't recognizing my video files either. Also noted that despite the initialisation the "Supported File Types" is not updated. Please help. Hi LTheodore! Kindly try to reinstall PlayMemories Home. Ensure that the camera is connected when the installation prompts you to.

Let us know what happens. I reinstalled it and it worked - thanks. I am using PMH ver3. I had no problems importing video files yesterday, however, today when I connected my camera, PMH shows no media files on it.

I can playback from the video camera on PMH. I tried both resetting defaults and reinstalling PMH with no luck. When I attempted to reinstall, it just opened PMH. Do I have to uninstall it, then reinstall it? Any suggestions are appreciated. Thank you.

No, they're on my camera still. Did you close PMH before following the steps? Try to restart the computer and initialize PMH again. I did. It also happened when I first had the problem, before originally posting in this forum. We recommend contacting our technical support team and ask for a remote assistance so they can assist you in real time. You may reach them at Still have same problem with PMH v5. I need to manually copy them using Windows Explorer , rename them to something meaningful, and then delete them from the camera.

I expect better from a normally respectable company. What's the OS of your computer? We recommend downloading the latest version of Playmemories Home, available in the model page of your camera at esupport. Select the OS of your comoputer then download the software.

Best wishes, M. August Hi Hazelw00d , I want to upload some videos I've taken on my Sony a to my Mac to edit them but they're currently.

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